Shipping policy

At Verdure Watches, we’re committed to delivering your order safely, efficiently, and in a timely manner. This Shipping Policy outlines the details of our shipping process including delivery options, timelines, costs, and other important information.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is confirmed and payment is received.

  • Orders placed after 3 PM will begin processing the next business day.

  • You will receive a confirmation email with tracking information once your order ships.

Note: During high-volume periods (such as holidays, sales, or new product launches), processing may take longer.

2. Shipping Options & Delivery Times

We offer both domestic and international shipping. Estimated delivery times and shipping carriers are as follows:

International Shipping

  • Standard International Shipping: 7–21 business days

  • Express International Shipping: 3–10 business days

Delivery times may vary based on location, customs clearance, and local courier service.

3. Shipping Costs

Shipping costs are calculated at checkout based on your shipping address and selected delivery method.

  • Free Shipping: We offer free standard shipping on orders over $800.

  • Flat Rate Shipping: Available for select regions.

4. Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your shipment. Please allow up to 24–48 hours for tracking to update.

If you do not receive tracking information within the expected time frame, please contact us at info@verdurewatches.com .

5. Customs, Duties & Taxes (International Orders)

Verdure Watches is not responsible for any customs fees, import duties, taxes, or additional charges imposed by your country’s customs authority. These charges are the responsibility of the customer and are not included in the product or shipping cost.

We recommend contacting your local customs office for more information on potential charges.

6. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for:

  • Orders shipped to an incorrectly entered address

  • Lost packages due to incorrect or incomplete shipping details

If you realize a mistake after placing your order, contact us immediately. If your order has not shipped, we will attempt to update the address.

7. Delivery Issues

If your package is:

  • Delayed: Please allow extra time for delivery before contacting us.

  • Marked as Delivered but Not Received: First, check with neighbors or your local post office. If unresolved, contact us.

  • Lost or Damaged in Transit: Contact us at info@verdurewatches.com  with your order number and details. We’ll work with the courier to resolve the issue and offer a replacement or refund as applicable.

8. Shipping Restrictions

Some countries may have restrictions on shipping luxury goods such as watches or jewelry. If your country is not available at checkout, please contact us to confirm eligibility.

We do not ship to P.O. Boxes, APO/FPO addresses, or embargoed nations.